The Exchange Online SME provides support to U.S. Citizenship & Immigration Services (USCIS) Office of Information Technology (OIT) in the effort of operating, optimizing and maintaining the existing and new Microsoft 365 services. The SME plans future service sustainment strategies and activities for Microsoft M365 applications, providing troubleshooting for any issues with the M365 environment and acting as the primary service administrators for enabled services.
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This role involves providing helpdesk support to the Army at the Pentagon, offering end-user services for VIPs and staff to ensure secure and continuous operations. The candidate will manage and support IT hardware and software assets, acting as a liaison between end users and helpdesks. Responsibilities include addressing software and hardware problems, installing new hardware, and logging all requests into the Army Enterprise Service Management Platform using ServiceNow.